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Orders
Below are some of are common questions about orders
Where is my order?
You can track the status of your order by using the tracking number provided in your shipping confirmation email. If you have any concerns about the delivery status, please email us at support@memorapixel.com for assistance.
You can also track your order here.
When can i expect my order to arrive?
A detailed list of shipping times is available in our shipping policy.
Can I change or cancel my order after it's placed?
We aim to process orders quickly, but if you need to make changes or cancel your order, please contact us immediately at support@memorapixel.com. Please include your order number and name.
We'll do our best to accommodate your request, but please note that once your order is shipped, it cannot be changed or canceled.
I received a damaged item, what do I do?
We apologize for any inconvenience. If you receive a damaged item, please contact our customer support within 7 days of receiving the product. We will arrange for a replacement or refund as necessary.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
At the moment, we ship to Canada, United States, EU and AU. Shipping rates and delivery times for international orders will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Simply enter this tracking number on our website's "Track Order" page to monitor the status and location of your package.
Can I change my shipping address after placing an order?
If you need to modify your shipping address after placing an order, please e-mail the updated address to support@memorapixel.com. Please include your order number and the correct address.
Please note that address changes may not be possible once the order is shipped.
What should I do if my order is delayed beyond the estimated delivery time?
While we strive to meet our estimated delivery times, unexpected delays can occur due to various factors. If your order is significantly delayed, please contact our customer support team, and we will investigate the issue and provide you with an update on your order's status.
What is your return policy?
We stand behind the quality of our products with confidence. Our return and refund policy is here to provide you with peace of mind.
If you ever need assistance, click here to explore how we can support you further.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order number and reason for the return. We will provide you with a return authorization and instructions.
Please read our return policy.